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Course Overview
Course Content
24 Modules
-
Videos
17 Modules
- Lesson 1 [Communication and Customer Care] Customer Care for Foreign Tourists 00:00:00
- Lesson 2 [Communication and Customer Care] Respect for Traditions and Customs 00:00:00
- Lesson 3 [Communication and Customer Care] Effective Communication with Diverse Cultures 00:00:00
- Lesson 4 [Communication and Customer Care] Benefits of Excellent Customer Care 00:00:00
- Lesson 5 [Communication and Customer Care] Types of Customer Complaints 00:00:00
- Lesson 6 [Communication and Customer Care] Value of Customer Complaints 00:00:00
- Lesson 7 [Communication and Customer Care] Handling Verbal Customer Complaints 00:00:00
- Lesson 8 [Communication and Customer Care] Handling Criticism 00:00:00
- Lesson 9 [Communication and Customer Care] Quality Service Strategies 00:00:00
- Lesson 10 [Communication and Customer Care] Impact of Service Across Sectors 00:00:00
- Lesson 11 [Tourism Sectors] Job and Career Opportunities 00:00:00
- Lesson 12 [Tourism Sectors] Requirements and Personal Qualities 00:00:00
- Lesson 13 [Tourism Sectors] Personality Types and Skills 00:00:00
- Lesson 14 [Tourism Sectors] Entrepreneurship Concept 00:00:00
- Lesson 15 [Tourism Sectors] Entrepreneurial Skills 00:00:00
- Lesson 16 [Tourism Sectors] Identifying Business Opportunities 00:00:00
- Lesson 17 [Tourism Sectors] Starting a Tourism Business 00:00:00
e-Book
1 Modules
- Tourism e-Book
Workbook
1 Modules
- Term 4 Workbook
Quiz
5 Modules
- Quiz 1
- Quiz 2
- Quiz 3
- Quiz 4
- Quiz 5
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